Good day,
Unfortunately, we have identified a major problem:
We created new maps today and wanted to insert the first location pins and test everything on site.
Uploading the map, activating and setting the markers worked without any problems. However, the map is no longer visible on the cell phone. Even online in the studio, the map is only very small somewhere on the side. The markers set on the cell phone are displayed correctly, but in "nothing"
If I add a new location point online, I can see the map - but after testing on the cell phone, the points are set several meters incorrectly and I can no longer see the 2D map.
Here is a photo from the studio: Red: Location pins that were set online with the tiny map. Green: Markers that were set from the cell phone.
The error also occurs with our test map, which had always worked before.
Best regards
Jan Wagener
Thanks for the update. We will try the new version.
Thank you for reaching out! To help us troubleshoot, can you please provide the following? 1. Was this map was created on Android or IOS app and device?
2. Was this map created after Sunday, 10 December 2023?