Hello!
I'm having an issue trying to place pins on the Creator Portal map. The problem is that when I create a map and carefully align the pins, they always end up being positioned negatively on the Y-axis. This, in turn, causes the pins to be placed at that height, which means that when navigating through the mobile application, I never reach my destination. I literally pass over the pins without the app detecting them.
However, I discovered that if I position the map on the Y-axis at position 0, the pins are correctly placed, and I can reach my destination without any issues. Although there is a small inconvenience: in the Creator Portal, the routes still remain in the old position of the map (in the negative value of the Y-axis), and as a result, they appear below the map.
What am I doing wrong? How can I fix this?
Hello Kath,
The height of the location pins is determined by the placement height of the floor plan, which is set after aligning the floor plan in the ARway app.
I recommend realigning the floor plan on a new map to ensure that it is positioned at the correct height, along with the location pins. Alternatively, you could redraw your paths after adjusting your floor plan height to ensure that the path appears directly on the floor plan in the Creator Portal Studio view.
If your QR code changes position, the rest of the content will also shift on the map. It is possible that between map activation and floor plan alignment, the position of the QR code was changed or your accuracy drifted, resulting in the floor plan pegs being placed too high relative to the QR code when they should be on the ground.
Here are some tips to accurately align the floor plan:
We recommend that you use the latest iPhone Pro model for map setup
Measure the QR code size before activating the map; the size refers to the length and width of only the black portion of the QR code, not including the blue and white border
Stay within 10 meters of the primary QR code when placing the floor plan pegs
Place floor plan pegs on corners of the wall or spots that are easily distinguishable on the 2D image
Place the floor plan pegs in a 'box' formation and not in a straight line
Ensure that the device remains steady during setup
Do not background the ARway app when in the 'Edit Content' mode
To adjust the placement of the floor plan pegs after completing alignment, tap and hold to move them to a different position